Refund and Returns Policy
This Refund and Returns Policy applies to all digital products and services offered on the TSarbu website, including City Escape Plan and related digital planning services. By completing a purchase, the client acknowledges and agrees to the terms outlined in this policy.
All TSarbu services are digital-only products delivered electronically. No physical goods are shipped. Due to the nature of digital content, refunds are limited and granted only under specific circumstances described below.
Refunds may be approved in the following situations:
- the digital product was not delivered due to a verified technical error on TSarbu’s side, and the issue could not be resolved within a reasonable timeframe
- the client was charged incorrectly, including duplicate transactions for the same product
- the digital file provided is corrupted, inaccessible, or incomplete, and TSarbu is unable to provide a functional replacement
- the delivered product differs substantially from its description on the website at the time of purchase
- a paid clarification or adjustment included in the service was not delivered within the stated timeframe and no resolution was offered
Refund requests will not be approved in the following cases:
- the client changed their mind after receiving instant access to the digital product
- the product does not meet personal expectations, preferences, or subjective impressions
- the client did not review the product description carefully before purchase
- the client’s travel plans changed, were canceled, or postponed
- external factors such as weather conditions, third-party availability, pricing changes, or local regulations affected the travel experience
- the product was partially or fully used, downloaded, or accessed
- the request is based on outcomes beyond TSarbu’s control, including personal decisions or third-party services
Because TSarbu products are delivered immediately after payment:
- all sales are considered final once digital access is granted, except where required by applicable consumer protection laws
- refunds are evaluated on a case-by-case basis and are not guaranteed
If a refund request is approved:
- refunds are issued only to the original payment method
- processing time may vary depending on the payment provider
- TSarbu does not control the speed of refund processing by banks or payment platforms
To request a refund, the client must:
- contact TSarbu through the website’s contact form or designated support email
- include the order number, purchase date, and a clear explanation of the issue
- submit the request within a reasonable period after purchase and discovery of the issue
In cases where the service includes clarification or adjustment options:
- failure to request an included clarification within the stated support window does not constitute grounds for a refund
- requests exceeding the included scope are not eligible for refunds
TSarbu reserves the right to:
- deny refund requests that do not meet the criteria outlined in this policy
- request additional information to evaluate a refund claim
- suspend or restrict access to services in cases of abuse, fraud, or repeated unjustified refund requests
This Refund and Returns Policy is governed by applicable laws related to digital goods and services. Where local consumer protection laws provide mandatory rights, those rights remain unaffected.
By purchasing and using TSarbu digital services, the client confirms that they have read, understood, and agreed to this Refund and Returns Policy.